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BuyTile.com uses UPS or FedEx for smaller orders and independent freight companies for larger orders. While we will of course try to ship your order
expeditiously, please allow 5-10 business days for your order to arrive. Your order may arrive much sooner (as few as 3-5 business days). You can
track your order by using the “track your order” link on our website with your order reference number, and your tracking information will appear as
soon as it is available. You can call our customer service department for more shipping details, including your scheduled ship date, where your tile is
shipping from, the weight and shipping method, and to learn about expedited and guranteed shipping options (additional fees may apply).
Please note that details about your shipment obtained from sales representatives over the phone are our best approximations and subject to change.
To guarantee your ship time and shipping method, please discuss upgrading to expedited or guaranteed shipping service with one of our sales
representatives. Express or guaranteed service is not available for all products.
Please review our Return Policy before proceeding to checkout.
If you are a contractor, builder, or designer, please call 888.355.TILE to inquire about special pricing or credit terms.
If you have questions about shipping, returns, or how much tile to order, please visit the FAQ section of our site or call a customer support
representative at 888.355.TILE.
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